Observability Consulting & Commercial Support

Building your observability stack with experts for Prometheus, Grafana, & Loki with our consulting & support services.

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Trusted by leading companies

Why you need Observability Consulting & Suppport?

 Gain end-to-end Ecosystem Visibility

Gain end-to-end Ecosystem Visibility

 Better Debugging, & Fire Fighting Workflows

Better Debugging, & Fire Fighting Workflows

 Achieve Higher Release Velocity

Achieve Higher Release Velocity

 Faster Incident Response

Faster Incident Response

 Innovate Faster - Higher Quality & Less Risk

Innovate Faster - Higher Quality & Less Risk

 Continuously Drive Better Business Outcomes

Continuously Drive Better Business Outcomes

 Proactively Pinpoint & Resolve Problems

Proactively Pinpoint & Resolve Problems

 Optimize your Infrastructure Cost & Performance

Optimize your Infrastructure Cost & Performance

What do we offer in Observability Consulting & Support Services?

Build observability stack to monitor performance via intuitive dashboards, real-time alerting & observability support team traces the root cause of issues for troubleshooting.

 Observability Consulting & Roadmap

Observability Consulting & Roadmap

Observability consultants advise you to choose the right open source tools like Prometheus, Grafana, Fluentd, Jaeger or enterprise tools like Datadog, New Relic, Dynatrace (as per your needs) for bringing visibility & security into systems.

 Observability Implementation

Observability Implementation

Observability implementation experts help you build the ideal stack covering monitoring, alerting, and tracing. Our consultants deploy the right observability stack for maximum transparency, instant alerts, and improved troubleshooting.

 Enterprise Observability Support

Enterprise Observability Support

Outsource your day-to-day monitoring of the performance of applications, tracing and operating on any anomalies to experienced observability engineers. We address any blind spots, fix problems, and reduce mean time to detect (MTTD) & mean time to resolve (MTTR).

 Observability Training

Observability Training

Our observability consultants and architects train your engineers with the skills they need for self sufficiently handle the all-new observability stack. Trainers assist your workforce in making the necessary cultural changes by implementing observability best practices.

Implement Observability with Confidence

Your end-to-end partner for adopting, implementing & support for monitoring, logging and tracing - the three pillars of observability.

Implement Infrastructure Monitoring

Implement Infrastructure Monitoring

Providing metrics, visualizations, and alerting to ensure your engineering teams can maintain and optimize your cloud or hybrid environments.

  • -> Create useful visualizations for predicting issues
  • -> Design intuitive dashboards for your infrastructure monitoring
  • -> Create Alarms for real-time notification
Implement Infrastructure Monitoring

Enhance Logging Infrastructure

Enhance Logging Infrastructure

Whether you’re troubleshooting issues, optimizing performance, or investigating security threats, our observability suport team gets you complete visibility across your stack.

  • -> Get insights from your application
  • -> Log management and long term storage and restoration
  • -> Create Alarms for real-time notification
  • -> Log visualization
Enhance Logging Infrastructure

Enable Distributed Tracing

Enable Distributed Tracing

Understand the path of a process/transaction/entity while traversing the application stack and identifying the bottlenecks at various stages.

  • -> Introduce tracing in application’s logging
  • -> Collect and manage tracing/telemetry data
  • -> Analysis of traces for faster debugging
Enable Distributed Tracing

We Understand the Nitty-Gritty!

Gain leverage with our proven artificial intelligence expertise & industry exposure. Working with 100+ clients, we know the criticalities, compliances & the importance of getting things right in the first go. Be it an enterprise with datacenters across the world or a rapidly scaling startup, we got it covered!

Technology, SaaS & Internet

Focus on integrating AI within your SaaS on the top of the cloud built for AI while we build & manage your GPU server for performance.

Energy, Oil & Gas

Modernize your system to streamline inspections, better resource monitoring, visualize data, and reduce operational costs.

Healthcare

Leverage the power of cloud GPU instances to process patient data at speed to adapt to the rapidly evolving healthcare demands.

Travel & Hospitality

Delight your customers with seamless operation & instant updates using cost-effective, flexible, and scalable system.

We Open Source

We believe open source enables anyone to create technologies for a better tomorrow. Our developers have been constantly contributing to various observability projects like Prometheus, Jaeger, & Thanos.

Sneak peek at our OSS contributions

We Open Source

Deploy Observability Stack, Built for your Needs!

With monitoring, logging and tracing, make your complex environments observable, deliver fast (& deep) analysis and visualizations.

Talk to an Observability Expert

Services for Every Step of your Observability Adoption Journey

From implementation to observability support, we provide every service that you need to be in place to make your infrastructure monitoring robust, scalable and secured.

 Assess Existing Processes

Assess Existing Processes

Our team of experienced professionals assesses your current IT infrastructure and recommends the best stack to meet your organizational goals.

 Build the right observability stack

Build the right observability stack

Let’s build your ideal observability stack as per your need(open source, enterprise, or managed tools).

 Deploy your observability stack

Deploy your observability stack

Seamlessly deploying the stack on your infrastructure and giving you the controls.

 Expand - Support via Managed Services

Expand - Support via Managed Services

We support your observability stack for all future upgrades, scaling, and troubleshooting whenever you need.

What do our Customers Say about us

From startups to global enterprises, our clients are our biggest advocates. Hear straight from our customers how we helped them navigate their cloud native journey.

Testimonial Quote
"Thank you InfraCloud team for the work you put in with Grafana and the rest of our observability stack. It was a large project and a lot of work, but you made it look easy. Grafana is live and ready to use. Grafana is our internal observability platform, and will be switching to it from Datadog starting tomorrow, saving us about $30- 40k/mo. The observability stack is the culmination of a lot of great work by InfraCloud."
Spring
Testimonial Quote
"InfraCloud team has performed and executed all required configuration and deployment smoothly. Since last month payments team infrastructure needed good number of improvements and they always provided required support to those even during late night activities. Shout-out to you! Keep up the good work!"
Tenerity

Dedicated Observability Support for your Stack

Your observability setup looks after your application’s health but who is looking after your observability health? Get an observability support team that monitors your observability system, manages any conflicts, and keeps it running.

24*7 Support
We understand how much modern organization relies on data for correct decision-making. Every bit of information contributes to the large picture, so you cannot afford to lose any data due to delayed support. Our dedicated observability support team operates in shifts, ensuring that you always have prompt assistance for your P1 & P2 observability emergencies.
Dedicated Slack Channel
Running desk to desk to find that promised observability support while your data pipeline is bleeding useful data every second is a sort of nightmare you would not wish to have. We have a streamlined support procedure where you will be added to a dedicated private Slack channel. An assigned account manager will be on top of your every query & will keep you in the loop at every step.
Unlimited Incidents
When we say support, we mean unlimited enterprise-grade observability support. There is no bar on the number of tickets you can raise and incidents you can report. The software can be unpredictable, but our team shows the same level of enthusiasm whether you raise one ticket a month or a hundred tickets. You got the problem, we got fixes, and limits do not exist.
Secure Updates
Upgrades (major or minor) and updates are always happening. Installing them without a proper compatibility check may hurt your observability configuration. Our observability support team test it all on the replica of your set up and analyzes it from every dimension including security, performance & compliance. Once our experienced observability experts are happy with it, we move the updates to production.

Why InfraCloud as Your Observability Consulting & Support Partner?

 Seasoned Team Engineers

Seasoned Team Engineers

Our training focuses on building knowledge of core concepts with practical experiences.

 Certified Provider

Certified Provider

InfraCloud is a proud CNCF Silver Member, and Kubernetes Certified Service Provider (KCSP).

 On-Premise, Hybrid, or Cloud

On-Premise, Hybrid, or Cloud

Our vast experience enables you with any environment or setup - we do it all.

 Proven Experience

Proven Experience

Implement the best practices that we have learned while working with 100+ clients.

 In-house Domain Expertise

In-house Domain Expertise

90% engineering team with NO outsourcing, implementing the best practices.

 K8s Partner Advantage

K8s Partner Advantage

Partner with engineers who contribute to CNCF open source tools including Kubernetes.

Get the Right Observability Skills in Minutes, Not Days

No more trial and error. Select Observability pros with skills that align perfectly with your project.

Knowledge & Understanding

  • Basic understanding of monitoring and logging concepts
  • Introduction to the PLG stack (Promtail, Loki, Grafana)
  • Understanding the architecture and components of each tool
  • Basic knowledge of time-series data and logs
  • Overview of querying languages: LogQL for Loki
  • Basic setup and configuration of Promtail, Loki, and Grafana
  • Basic concepts of system health monitoring

Skills

  • Install and configure Promtail for log collection
  • Set up Loki for log aggregation and connect it to Promtail and Grafana
  • Create basic dashboards and visualizations in Grafana
  • Use LogQL to query logs and extract key information
  • Collect and visualize basic system and application logs
  • Perform basic health checks using Grafana dashboards
  • Basic troubleshooting of setup and configuration issues

Performance

  • Successfully install and configure the PLG stack
  • Monitor and log basic system metrics and application logs
  • Create simple dashboards to visualize logs and metrics
  • Use basic queries to extract relevant information from Loki
  • Troubleshoot basic issues with setup and configuration
  • Perform initial health checks and identify basic issues using Grafana
  • Respond to simple alerts and perform initial investigations

Knowledge & Understanding

  • In-depth understanding of the PLG stack components and their interactions
  • Knowledge of advanced Loki configurations (e.g., log stream management, custom indexing, retention policies)
  • Familiarity with Promtail’s advanced configurations (e.g., scrape configs, pipeline stages, relabeling)
  • Proficiency with Grafana’s advanced visualization and dashboard capabilities
  • Understanding of Promtail’s role in log shipping and transformations
  • Knowledge of performance tuning and optimization for the PLG stack
  • Detailed understanding of system health monitoring and alerting
  • Understanding of application-specific metrics and logs (e.g., HTTP request rates, error rates)
  • Knowledge of Promtail scraping from different paths other than default
  • Creating metrics from logs in Loki

Skills

  • Configure advanced Loki features (e.g., log stream management, retention policies)
  • Implement advanced Promtail configurations (e.g., pipeline stages, relabeling, multi-target scraping, scraping logs from different paths)
  • Create complex Grafana dashboards with multiple data sources and visualizations
  • Optimize performance and storage for Loki
  • Implement security best practices for the PLG stack
  • Set up and configure comprehensive system health monitoring dashboards and alerts
  • Use Promtail and Loki to debug and resolve application issues efficiently
  • Develop and manage alerting strategies for proactive issue detection
  • Generate metrics from logs in Loki using queries and recording rules

Performance

  • Design and manage comprehensive monitoring and logging solutions using the PLG stack
  • Ensure high availability and performance of the PLG stack
  • Develop complex dashboards to provide insights into system and application performance
  • Use advanced queries to analyze logs effectively
  • Integrate the PLG stack with CI/CD pipelines and automation tools
  • Maintain and troubleshoot the PLG stack in production environments
  • Continuously monitor system health and quickly respond to alerts
  • Efficiently debug and resolve application issues using the PLG stack tools
  • Implement proactive monitoring and alerting strategies to prevent downtime

Knowledge & Understanding

  • Expertise in the architecture, deployment, and scaling of the PLG stack
  • Deep understanding of Loki and Promtail internals
  • Knowledge of custom Promtail stages and advanced pipeline processing
  • Advanced knowledge of security, compliance, and data governance for monitoring and logging
  • Experience with multi-cluster and hybrid cloud deployments
  • Proficiency in performance tuning and capacity planning
  • Mastery of system health monitoring and proactive alerting strategies
  • Advanced understanding of application performance metrics and logging

Skills

  • Architect and deploy large-scale PLG stack solutions for enterprise environments
  • Develop custom Promtail pipeline stages and Loki plugins
  • Implement advanced security measures (e.g., TLS, authentication, authorization)
  • Design and manage multi-cluster and hybrid cloud PLG stack deployments
  • Optimize data retention, storage, and query performance
  • Lead incident response and troubleshooting for complex issues
  • Design and implement advanced health monitoring strategies
  • Use in-depth knowledge of LogQL to debug and resolve complex application issues
  • Implement advanced troubleshooting techniques and root cause analysis

Performance

  • Deliver robust, scalable, and secure monitoring and logging solutions for large enterprises
  • Provide expert-level guidance on performance tuning and capacity planning
  • Develop and implement custom solutions to extend PLG stack functionality
  • Ensure compliance with industry standards and regulations
  • Lead complex incident response and troubleshooting efforts
  • Drive innovation and best practices for monitoring and logging within the organization
  • Proactively monitor and ensure system health with advanced techniques
  • Rapidly debug and resolve critical application issues using the PLG stack
  • Develop and maintain comprehensive logging frameworks and alerting systems
  • Lead root cause analysis and continuous improvement initiatives

Knowledge & Understanding

  • Basic concepts of Elasticsearch (indices, documents), Logstash (role and plugins), and Kibana (visualizations)

Skills

  • Install and configure Elasticsearch, set up simple Logstash pipelines, create basic Kibana dashboards

Performance

  • Performs basic tasks effectively with minimal performance issues. May require guidance for scaling and optimizing

Knowledge & Understanding

  • Understanding of Elasticsearch cluster architecture, Logstash pipeline design, and advanced Kibana visualizations

Skills

  • Optimize Elasticsearch queries and indices, design complex Logstash pipelines, create and manage advanced Kibana dashboards

Performance

  • Handles a variety of tasks independently, implements performance optimization strategies, and resolves common performance issues effectively

Knowledge & Understanding

  • Expertise in Elasticsearch internals, custom Logstash plugins, and enterprise Kibana solutions

Skills

  • Develop large-scale Elasticsearch clusters, build custom Logstash plugins, and implement complex Kibana integrations

Performance

  • Consistently achieves high performance with large-scale and complex deployments
  • Demonstrates advanced skills in optimizing, scaling, and troubleshooting ELK Stack components

Knowledge & Understanding

  • Knows basic components (Elasticsearch, Fluentd, Kibana) and their roles
  • Understands basic use cases

Skills

  • Installs and configures EFK stack with default settings
  • Performs basic operations and queries

Performance

  • Sets up basic EFK stack and ingests logs from a simple source
  • Resolves common setup issues with guidance

Knowledge & Understanding

  • Understands advanced features and data flow
  • Knows basic security and performance tuning practices

Skills

  • Customizes Fluentd configurations
  • Optimizes Elasticsearch performance
  • Creates advanced visualizations in Kibana
  • Integrates EFK with other systems

Performance

  • Deploys EFK stack in complex environments
  • Manages and processes logs from various sources
  • Diagnoses performance and configuration issues

Knowledge & Understanding

  • Deep understanding of architecture and internals
  • Expertise in scaling, optimizing, and securing EFK stack

Skills

  • Develops custom plugins/extensions
  • Manages complex setups
  • Diagnoses advanced issues

Performance

  • Manage EFK stack for high-throughput, high-availability scenarios
  • Optimize large-scale deployments
  • Integrate EFK with other systems for robust solutions
  • HA: Setup HA for overall logging solution
  • Data Retention: Setup data rethention policies and long term storage

Knowledge & Understanding

  • Importance of monitoring, alerting, and tracing
  • Key concepts: metrics, logs, traces, alerts
  • Overview of tools like Prometheus, Grafana, ELK, Jaeger, and Zipkin
  • Basic logging, alerting, and tracing workflows

Skills

  • Set up basic monitoring and alerting
  • Collect basic metrics (CPU, memory)
  • Use tools like Grafana for dashboards and visualizations
  • Set up centralized logging with ELK/EFK
  • Perform basic log queries

Performance

  • Deploy basic monitoring for systems
  • Detect threshold breaches and trigger alerts
  • Use simple dashboards for visualization
  • Identify basic application issues using logs and traces

Knowledge & Understanding

  • Advanced concepts in metrics collection (Prometheus, exporters)
  • Log management and aggregation techniques
  • Alerting best practices
  • Observability in distributed systems
  • Using service mesh tools like Istio

Skills

  • Configure scraping intervals and retention policies in Prometheus
  • Use advanced log parsing/filtering tools (e.g., Kibana)
  • Create interactive dashboards with templating
  • Monitor distributed systems
  • Collect and analyze traces

Performance

  • Implement efficient monitoring for containerized applications
  • Generate actionable insights from logs and traces
  • Manage complex alerting rules for multi-condition scenarios
  • Visualize system health through advanced dashboards

Knowledge & Understanding

  • Scalable monitoring architectures for dynamic environments
  • Distributed tracing for complex systems
  • Security monitoring concepts (SIEM, compliance)
  • Open observability standards (e.g., OpenTelemetry)

Skills

  • Design scalable monitoring solutions for Kubernetes
  • Optimize distributed tracing (e.g., sampling, deep analysis)
  • Implement advanced alert escalation and on-call rotations
  • Monitor security events and anomalies

Performance

  • Deliver end-to-end monitoring pipelines
  • Optimize and scale observability systems
  • Ensure compliance monitoring
  • Integrate advanced alerting strategies and improve security observability

Knowledge & Understanding

  • Basic knowledge of Datadog's architecture, including its core components like the Agent, Metrics, Logs, and APM
  • Familiar with fundamental features such as dashboards and alerts

Skills

  • Can install and configure the Datadog Agent on various systems
  • Creates basic dashboards, sets up simple alerts, and manages log collection and visualization

Performance

  • Effectively deploys Datadog in development environments and configures basic monitoring and alerting setups
  • Handles initial troubleshooting related to data collection and visualization

Knowledge & Understanding

  • Deep understanding of advanced Datadog features like distributed tracing, anomaly detection, and complex dashboard creation
  • Knowledgeable about integrations with cloud platforms and third-party tools

Skills

  • Develops and manages complex dashboards with multiple widgets
  • Configures advanced alerting systems, uses log management features for in-depth analysis, and sets up APM for application performance monitoring

Performance

  • Manages Datadog in production environments with a focus on optimizing performance and ensuring comprehensive visibility
  • Troubleshoots complex issues and continuously improves monitoring strategies

Knowledge & Understanding

  • Mastery of Datadog’s architecture, including internal components and advanced features
  • Expertise in designing and implementing sophisticated monitoring strategies and integrations
  • Active contributor to Datadog community and best practices

Skills

  • Develops custom integrations and dashboards to meet unique needs
  • Performs expert-level performance tuning and manages complex integrations
  • Provides strategic leadership in monitoring practices and innovation

Performance

  • Leads large-scale Datadog implementations, drives innovation in monitoring solutions, and mentors teams on advanced topics
  • Engages with the Datadog community to influence best practices and contribute to development

Solving Real World Problems with Observability Consulting

Observability Adoption doesn’t have to be Rocket Science!

Cloud-native landscape can be puzzling, leverage our experience to implement the right observability stack on cloud or on-prem.

Trusted by 100+ companies worldwide


Got a question around Observability Consulting?

Observability consultants can significantly help your business by optimizing performance, implementing monitoring and alerting systems, and conducting root cause analysis in case of downtime. By deploying observability tools and best practices, observability experts can help identify and address performance bottlenecks, ensuring your systems operate efficiently. In case of disruptions, their expertise in root cause analysis helps in quickly identifying and resolving issues, improving the overall system reliability.
You should implement observability within your organization from day 1. Properly logging metrics, tracing, and telemetric data helps you track what is happening with your software and system. The more complex and extensive your infrastructure, the more important is to properly maintain observability, as the data is invaluable when troubleshooting, setting alerts for downtime, and improving performance.

Once you schedule a meeting with our Observability consulting experts, our team will chat with you to gain a deeper understanding of your project, specific requirements, and goals. From there, we can mutually discuss an appropriate model of engagement:

  • -> Consulting: Skilled observability experts whom you can trust, give you advice and a roadmap.
  • -> Team Extension: Bring our experienced observability specialists to work as a part of your team.
  • -> Fixed Scope: Outsource a part/end-to-end observability setup to our team.

Once the SoW is agreed upon, our team will kick off the project and keep you updated through a dedicated channel & regular sync-ups for communication and support.

Yes. We offer Day 2 support for observability by addressing the post-implementation challenges that organizations often encounter. These challenges include maintaining and fine-tuning monitoring configurations and alerts, conducting capacity planning to anticipate future needs, refining incident response procedures based on past experiences, and integrating observability seamlessly into the DevOps pipeline.We offer comprehensive solutions to manage and optimize observability across the application, cloud, and clusters effectively, ensuring you get the correct data at the right time to make better decisions.
We do offer tailored observability solutions. Let’s chat about how you do things now and what you need. Our team will then design a custom plan depending on the solutions you use, where, how, and what of the data you wish to collect, and ways of visualization to analyze it.

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